Refund Return Policy
Thank you for shopping with Caribe Dinghy. We’re committed to providing quality products and customer satisfaction. This Return and Refund Policy outlines our process for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be returned within 7 days of delivery.
The product must be unused, in its original condition, and in the original packaging.
A receipt or proof of purchase is required.
If these conditions are not met, we reserve the right to refuse a return.
2. Non-Returnable Items
The following items are non-returnable:
Customized or personalized products
Sale or clearance items
Gift cards
3. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 5-7 days of receiving your order. We will offer a replacement or full refund after verifying the issue.
To process a damaged or defective item:
Send a photo of the damage to customer@caribedinghy.com
Include your order number and description of the issue
4. How to Initiate a Return
To start a return:
Email us at customer@caribedinghy.com with your order number and reason for return.
We will provide return shipping instructions.
Once your return is received and inspected, we will notify you of the status.
5. Refunds
Once your return is approved and received:
A refund will be issued to your original payment method
Processing time: 5–7 business days
If you haven’t received a refund yet:
First, check your bank account or credit card statement
Then contact your payment provider—it may take some time before your refund is officially posted
If you still have concerns, contact us at customer@caribedinghy.com
6. Exchanges
If you need to exchange a product for the same item (e.g., different size or color), please contact us. Exchanges are subject to stock availability.
7. Cancellations
Orders can only be canceled before they are shipped. Once an item has been dispatched, it cannot be canceled and must go through the return process.
8. Contact Us
For questions about returns, refunds, or exchanges, reach out to:
Email: customer@caribedinghy.com
Phone: +1 (580) 762-5594